FAQ’s

Welcome to your brighton holiday

The rental includes:

Fresh bed linen and towels for all guests.

Basic toiletries for the bathroom and condiments for the kitchen.

All utility bills (Gas, electric, water and council tax).

Rental doesn’t include:

Any damages made during the stay – We advise that you take out an independent insurance to cover for any loss or damage of possessions or property. This may also cover any cancellations due to unforeseen circumstances.

Deposits:

Most properties hold a £300 – £750 deposit against damage and excessive cleaning. Please see the booking or ask in advance for more information.

Check in and out times:

Check in from 3pm on the day of arrival and check out is 10am on the morning of your departure.

Of course we understand your needs and if you have other requirements we will endeavour to accommodate them. There maybe a charge but please ask first. info@yourbrightonholiday.com

Key collection and drop-off:

We operate a meet and greet service, unless the property is managed by the owner.

Prior to arrival we will send an e-mail requiring your arrival details. Keys are left in the property on your departure for your property manager unless stated.

We can however collect you from the train station or airport via our concierge service. Please enquire for further details. concierge@yourbrightonholiday.com

Car parking:

Brighton & Hove Council operate a strict permit holder and pay and display system. If the property has parking included this will be shown on the website. Permits can be obtained for some properties, please ask your property manager.

Smoking:

Due to recent laws it is not permitted to smoke in any of our properties. There are alarms fitted and charges will be imposed if there are signs of smoking.

Children:

Children of all ages are welcome in all our properties. In fact we offer a fully certificated nanny/child minder service. Please contact the us for further details. info@yourbrightonholiday.com

Pets:

This is down to the discretion of our owners. Please e-mail us at info@yourbrightonholiday.com

Cancellations:

ALL payments are non-refundable. We advise holiday insurance to cover any unforeseen circumstances.

Emergencies:

A property manager will be assigned to you on arrival. During normal office hours we will help in every way we can. If there is an “out of hours” problem, charges may be incurred. Loss of keys etc.

Payment:

We accept all major credit cards and debit cards. Money transfers and Paypal are also acceptable.

Payment terms: A deposit is required on booking. Full cleared payment must be received for the outstanding balance no later than 28 days before arrival. If arranging an international bank transfer please note that this can take up to 7 days from some countries to clear through the UK banking system.

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  • OPENING HOURS & TELEPHONE

    Mon - Fri 0900 - 1800
    Sat - Sun 1000 - 1500
    Out of hours - Contact Property Manager

    Telephone hours
    7 days a week 1000 - 2200

    Tel: 01273 917 757
    Tel: +44 1273 917 757
    Mob: 07931557273

  • Brighton weather

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