Frequently Asked Questions
1. What’s included in my stay?
The cost of your stay includes fresh towels, hotel standard bed linen, utilities (water, gas & electric) and Wi-Fi. We also provide complimentary toilet roll per bathroom and basic cleaning products for your stay including, bin liners, toilet cleaner, dishwasher tablets, washing up liquid, sponge/ scourer etc.
2. What’s not included in my stay?
We advise that you take out independent holiday insurance to cover any loss or damage to possessions during your stay. Your Brighton Holiday cannot be held responsible for your belongings whilst in the holiday home. Your insurance may also cover cancellations due to accident or illness.
3. Do I need to pay a security deposit before my stay?
Yes. Our properties hold a £300 – £750 deposit against damage and excessive noise and cleaning. Please see the booking or ask in advance for more information.
4. What are the check in / out times?
Check in time is from 3pm-6pm and check out is 11am. Outside of these hours there may be an early check in / late check out fee. Please contact us to discuss as we will try and accommodate where possible.
5. How do I collect / drop off the keys?
We offer a meet and greet check in where the property manager will meet you at the property to let you in, give you keys and show you around the property. The property manager will also give you instructions on where to leave the keys on your departure.
6. Can I park at the property?
Please check under the property details to see if the property has onsite parking included. We can provide visitor permits for other properties at an additional cost or provide information for nearby parking options.
7. Can I smoke in the property?
There is no smoking allowed in any of our properties. Some have an outside space with a cigarette pot, which must be used for cigarette butts. There are alarms fitted and charges will be imposed if there are signs of smoking within the property.
8. Can I bring my pet?
Some properties allow pets at the discretion of the owner. Please contact us to discuss this.
9. Are your properties child friendly?
Children of all ages are welcome in any of our properties. We can provide a travel cot and high chair – please contact us for further information.
10. What do I do if I find damage to the property when I arrive and what if damage occurs during my stay?
If you notice any damage when you arrive please inform us immediately. Damage that occurs during your stay must also be reported immediately. Your Brighton Holiday reserves the right to withhold your security deposit to cover any damages and/or excessive cleaning.
11. What do I do in an emergency?
You will be given the number for your property manager who you can call in the event of an emergency. Charges may be incurred if you call them out unnecessarily or for lost keys etc.
12. What do I do if I need to cancel / change my booking?
A 25% non-refundable deposit is required to secure the booking. The remaining payment is then due 60 days before your stay and after this date is also non-refundable. We advise holiday insurance to cover any unforeseen circumstances. If you wish to make any changes to your booking please contact us and we will accommodate where possible.