We want you to enjoy Your Brighton Holiday and we know you may have a few questions about your stay. We’ve answered our most frequently answered questions below which should help you out. If you still have any queries, please feel free to drop us an email or give us a call.
Quite simply call us. We are here to help you. There’s a sliding scale of the money that will be returned to you should you wish to cancel and we’ll accommodate a change wherever possible. This is availability and price dependent.
The cost of your stay includes fresh hotel standard bed linen and towels, utilities (water, gas & electric) and complimentary Wi-Fi. We also provide complimentary toilet roll and cleaning products for your stay including, bin liners, toilet cleaner, dishwasher tablets, washing up liquid, sponge/jay cloth. We also like to give fresh coffee and flowers and tea and sugar for your arrival.
Any cleaning and linen service after one weeks stay. We charge the extra clean and linen at cost. This enables you to keep the property in good condition and have fresh bedding/linen without having to do this whilst you’re on holiday or working.
We advise that you take out independent holiday insurance to cover any loss or damage to possessions during your stay. Your Brighton Holiday cannot be held responsible for your belongings whilst in the holiday home. Your insurance may also cover cancellations due to accidents or illness.
In some circumstances we need to take a security deposit at the time of making the reservation.
All bookings made via a credit/debit card will be asked to bring the same card they booked with them on arrival and pay for the surety deposit as a pre authorisation. You will need to input your PIN to confirm the card and validate your booking. The security deposits range from £300-750 and cover against damage and excessive noise and cleaning. Please see the booking or ask in advance for more information.
Check in time is from 3pm-9pm and check out is before 11am. Outside of these hours there may be an early check in / late check out fee. Please contact us to discuss as we will try and accommodate where possible.
We offer a meet and greet check in where the property manager will meet you at the property to let you in, give you keys and show you around the property. The property manager will also give you instructions on where to leave the keys on your departure.
During Covid-19 it has been our mission to make it as simple but safe as possible to enter into a property. We have therefore installed key safes at all properties. Instructions will be given upon booking on safe numbers and how to leave multiple sets of keys.
Please check under the property details to see if the property has onsite parking included. We can provide visitor permits for other properties at an additional cost or provide information for nearby parking options.
There is absolutely no smoking allowed in any of our properties. Some have an outside space with a pot or ashtray, which must be used for cigarette butts. There are alarms fitted and your full security deposit will be taken if there are any signs of smoking within the property. Please respect us, our property, it’s contents and others that use the space.
Some properties allow pets at the discretion of the owner but not all. We will assess on a case by case basis. Please call us prior to making a reservation to discuss your needs.
If a pet has stayed without our consent you may lose your deposit.
Yes, children of all ages are welcome in any of our properties. We can provide a travel cot and high chair or an inflatable bed for infants. We do ask that sofas be covered with throws if you have younger children (these are provided) – please contact us for further information.
If you notice any damage when you arrive please inform us immediately. Damage that occurs during your stay must also be reported immediately. We don’t want to make money out of you but do want to get something mended or replaced like for like. We discuss everything before any funds are taken. Your Brighton Holiday reserves the right to withhold your security deposit to cover any damages and/or excessive cleaning.
You will be given the number for your property manager who you can call in the event of an emergency. Charges may be incurred if you call them out unnecessarily or for lost keys etc.
If it’s a matter for the Police, `Fire or Ambulance contact them on 999 before the property manager. Get out and stay out. Help others if safe to do so.
Still have a question?
Our host will contact you for details and clarification. We’ll be glad to help you find the right accommodation for you.